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FAQ


Where is Wild Bambini Handmade Located

Everything is made with love and shipped out of Rogers, AR.

Hours of operation

I am open to answer emails 8am-5pm central Monday-Friday. Please allow 48 hours MAX for a reply on weekdays. If you email on the weekend I will reply the next business day.

Sizing

All Items are true to size. But we highly encourage to refer to the Sizing guide before placing a order as we do not offer returns/exchanges items that do not fit.

Product Variance

Due to the handmade nature of our clothing, there may be some size variance in our items. Please allow for plus or minus variances in sizing, up to 1/2 an inch in width or height. Please note there may be slight variations in pattern placement/color, I cant promise any exact placement.

How do I launder my item

All items must be HAND WASHED AND LAYED FLAT TO DRY.  Our pieces are made by hand and must be handled with care.

Incorrect Item

If you received an incorrect item in your order, please contact info@wildbambini.com as soon as possible so we can ensure you get the correct item. A prepaid USPS shipping label will be sent to you via email. Once the package has been accepted into the carrier's system, the correct item will be sent as previously specified. In the case of the item being sold out due to our limited nature a refund will be issued upon receiving the package.

All Sales are Final

Due to the Limited and Handmade nature of WildBambini Handmade items, All sales are Final.  If your item does not fit or ordered the incorrect Size, please feel free to resell or gift them (Facebook: Wild Bambini Handmade BST).  There are NO exceptions.

If there is a workmanship issue regarding our product, please refer to the returns/exchanges guidelines.  Workmanship issues will only be considered within 7 days of delivery.  If we find there is a problem with your product it will be exchanged for the same size and print only, no refunds will be given unless item is sold out.  Exchanges may only be considered if the item shows no visible sign of wear/tear and is considered new.  The merchandise present state. Wild Bambini Handmade has the right to refuse exchange/refund and is subject to request proof of defect.

Lost Packages

Wild Bambini Handmade is not responsible for lost, damaged or stolen packages.  Delayed scanning on USPS part is beyond our control once the package leaves our premises.  Please allow 48 hours for USPS to update their tracking.  What you see on their site is what i see.  Please contact your local post office for these rare instances/situations.

You will be notified when your package ships via email, after it is received by the post office we are not responsible for it. If you package is marked "delivered" by the USPS it is the purchasers responsibility to track it down with your local post office. Please be sure to check around your home/yard as well as check with your neighbors. The best luck with packages marked as delivered is to speak with your local post office and the actual person that handles your mail. If your package is lost or stolen a refund will not be made. Please contact USPS to file a claim for lost packages.